Client Feedback

Eagle Ridge Inn & Resort

"Your review and analysis were extremely helpful in both identifying and shoring up areas of weakness...overall (the review) was very beneficial in opening up departmental communication and establishing a blueprint for improvement---Michael Scholz, Vice President & General Manager

Windsor Court Hotel

"Your analysis was outstanding...would like your assistance in moving forward"

---Tony McHale, General Manager, Windsor Court New Orleans, US

The Landmark Hotel

“ The whole team found the experience very motivating…questioning was probing and supportive…throughout the week good ideas were provided to the team on anything they were working on…things we have taken forward---restructuring of the department, expanding the Sales & Marketing Plan, communicating the competitor set analysis, improving the direct selling time…overall we found the review beneficial and sensitively taken”--- Francis Green, General Manager, The Landmark Hotel, London, UK

"All the team found your approach warm and welcoming....on your recommendation we are implementing a new organization structure....we are implementing your recommendation for a "corporate" page on the web site to push more internet bookings from our LCR and VCR accounts....the team found the individual suggestions you made to them very helpful"---Sally Beck, Director of Sales & Marketing, The Landmark Hotel, London UK

The Rittenhouse Hotel

"Overall the Sales Audit (Review) will be a good tool for us especially in the following areas: conversations with Reservations and Sales indicate quite clearly where our focus needs to be; the need for the three sales departments to communicate on a regular basis; also the concept of being more specific with goals and objectives"---David Benton, VP & General Manager, The Rittenhouse, Philadelphia, US

Hilton Zurich Airport

"We are using the report as a training tool and a base for action planning. Most material was interesting and actionable. Since the beginning of the year, results have improved nicely on the top line.....and you (Advoco) certainly had your share in it"---Olivier Harnisch, General Manager, Hilton Zurich Airport, Zurich Switzerland

"Your methodology generated a good report whose essentials are now used for both training and action planning. Your "third party view" gave inspiration to exploit untouched opportunities and reconfirmation of some issues we were aware of"---Gerald Nowak, Director of Business Development, Hilton Zurich Airport, Zurich Switzerland

Mandarin Oriental Hyde Park

"I have had a debrief from the sales team and overall they were enthusiastic about the few days you all spent together. They found it very revealing to realize their productivity levels and the hows and wherefores that block them from spending more time face to face with the client.... the one on one meetings were rewarding in that they could get a few things off their chest in a non threatening environment....hopefully we will be able to work together in the future again"---Liam Lambert, General Manager, Mandarin Oriental Hyde Park, London United Kingdom

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